Frequently Asked Questions

Visitor Experience

  • Visitors pick up the handset, ask questions naturally, and hear clear, museum-approved answers in real time. No apps, screens, or setup.

  • No. Tree’d works independently of personal devices. The handset provides both interaction and audio.

  • Tree’d responds in roughly two seconds, maintaining a natural conversational flow.

  • Tree’d supports 12+ languages, all processed locally. The museum chooses which languages to integrate in our solution, usually based on demographic data and budget. Visitors choose their language with a simple tap at the beginning of their tour.

Museum Operations

  • Very little. Handsets charge and sync automatically through the Tree. No app setup, no cable management, no daily configuration.

  • Up to 6 hours of active use, with fast charging that brings the device back to 50% in about an hour, making it possible for a handset to comfortably last an entire workday.

  • This depends on your configuration. Trees are modular and sized to your required handset count.

  • No. Tree’d was designed so museums can run the system without additional technical staff.

  • Yes. Charging capacity, syncing behavior, and local processing are engineered for continuous, large-volume use.

Visitor Experience

  • Visitors pick up the handset, ask questions naturally, and hear clear, museum-approved answers in real time. No apps, screens, or setup.

  • No. Tree’d works independently of personal devices. The handset provides both interaction and audio.

  • Tree’d responds in roughly two seconds, maintaining a natural conversational flow.

  • Tree’d supports 12+ languages, all processed locally. The museum chooses which languages to integrate in our solution, usually based on demographic data and budget. Visitors choose their language with a simple tap at the beginning of their tour.

Technology & AI

  • Only for initial setup and periodic cloud updates. Day-to-day usage runs entirely on your local network, so outages don’t affect visitor experience.

  • Locally. The Tree hosts your museum’s knowledge set, language models, and updates — nothing depends on external servers during use. This allows the system to use less energy and deliver faster answers using conversational AI.

  • Yes. All AI knowledge is museum-approved and curated. The model stays within your defined content boundaries and NEVER looks up information from the internet or external sources.

  • Yes. We build a custom knowledge base for each museum, covering your artworks, themes, and context.

  • 100% accurate. Answers follow museum-approved content, ensuring they stay factual, appropriate, and aligned with your curatorial standards. This leaves 0% chance of AI hallucinations.

Installation & Deployment

  • The Tree connects to power and your local network. Handsets are then paired to the network will not require further setup. Most museums are fully operational within hours.

  • Yes. We offer pilot programs depending on the region and availability.

  • Yes. The Tree’s physical design, materials, and finish can be tailored to your museum or created in collaboration with a local artist.

  • All devices and the Tree itself are fully covered for the duration of your agreement.

Pricing & Licensing

  • Tree’d is designed to stay affordable, and will always be priced under €8 per tour. The exact price will depend on the museum’s pricing model, the geography it operates in, and other similar market dynamics.

  • We offer flexible models depending on your museum’s needs and operational structure.

  • Yes. Tree’d offers flexible commercial models, including revenue sharing and straightforward subscriptions. Revenue-sharing percentages vary based on your museum’s annual visitor volume. For museums that prefer predictable budgeting, we also offer a clear subscription model that covers hardware, software, multimedia, and the entire Tree’d ecosystem.

  • This depends on the scope of your deployment. Some languages are included by default, while others can be added at an additional fee.

Additional Information

  • An AI-powered museum audio guide is a system that allows visitors to ask questions naturally and receive real-time explanations about artworks, objects, and exhibitions. Tree’d is a conversational AI audio guide that runs locally inside the museum, without requiring apps, phones, or internet connections. It delivers dynamic storytelling instead of static, pre-recorded scripts.

  • Conversational AI guides significantly increase visitor engagement because they adapt to the visitor’s curiosity. Instead of following a fixed audio tour, visitors can ask anything and receive museum-approved answers. This creates a personalized, self-paced learning experience that leads to deeper understanding and higher visitor satisfaction.

  • Traditional museum audio guides rely on fixed tracks, button menus, and pre-scripted content. Tree’d uses a conversational AI model that updates locally, supports multiple languages, and allows visitors to ask natural questions in real time. It eliminates friction by removing screens, apps, and downloads from the experience.

  • Yes. Tree’d is fully GDPR compliant because it collects no personal data and stores no voice recordings. All speech is processed locally and never transmitted to external servers. This privacy-by-design architecture makes Tree’d a safe and compliant choice for museums evaluating AI visitor technologies.